We need a little
more from you, {{$first_name}}.

Thank you for submitting your Know Your Customer (KYC) details. Unfortunately, we weren't able to complete your verification this time, so your submission has not been approved.

This is usually quick to fix. The reason is set out below, along with the steps to resubmit.

Why It Wasn't Approved

Reason

Reviewed on {{$review_date}}

How to resolve this

Review the reason above and check the documents or details you submitted.

Make sure your details match your BVN/NIN records and that any document is clear, current, and fully visible.

Resubmit your KYC from your account, or contact our support team if you'd like a hand.

Resubmit My KYC →

Good to know

A rejected submission does not close your account — you're welcome to resubmit as soon as you're ready. Until verification is complete, some account features and transaction limits may be restricted in line with Central Bank of Nigeria requirements.

Viscount will never ask you to share your password, PIN, or one-time codes by phone, SMS, email, or social media.

Visit Support Centre →

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Licensed by the Central Bank of Nigeria

We need a littlemore from you, {{$first_name}}.

We need a little
more from you, {{$first_name}}.